Remember the saying about Bo Jackson? "Bo knows football." Well, Dick R. knows franchising. And he knows everyone who is anyone in franchising. I find Dick to be open minded (he doesn't act at all like he knows all the answers). He's responsive, totally passionate about your idea, honest, driven, forthright and incredibly insightful. I've called him client and friend and call him when I need the big gun. And guess what? He always comes through.